banner

 

LAZY HILLS RETREAT & CONFERENCE CENTER

 POLICIES AND PROCEDURES

Office hours 10:00 AM to 4:00 PM

Phone 830.367.1445  Fax 830.367.1446

This email address is being protected from spambots. You need JavaScript enabled to view it.

 

To Reserve Accomodations at Lazy Hills, please book at least two days in advance

                                      

A major credit card shall be required along with 50% deposit of your total stay - Balance plus tax is due upon arrival – please no split payments from multiple guests

 

A 2-Night minimum is required during our prime season (April-August)

 

All guests shall be required to sign a Waiver of Liability prior to or upon check-in

 

 CHECK-IN NO EARLIER THAN 3PM and NO LATER THAN 6PM

To ensure access to your lodging, check-Ins after 6pm must be pre-arranged with Lazy Hills Office Staff at least 48 hours in advance

 

CHECK-OUT NO LATER THAN NOON

We reserve the right to charge a late check-out fee of $50.00 per hour up to the cost of an additional night’s stay.

Please return all keys to the Office upon departure - A $25 fee will be charged for missing keys.

Lazy Hills is not liable for loss or damage to any merchandise or items left on property.

 

CANCELLATION POLICY

All cancellations are subject to a processing fee of 10% of the reservation total

Individual cancellations providing less than 14 days notice forfeit their full deposit - there are no refunds for early departure.

Group/Event cancellations providing less than 180 days notice forfeit their full deposit - there are no refunds for early departures, individual cancellations or changes made within a package agreement.

 

OCCUPANCY RULES

Our rooms have a maximum occupancy which is strictly enforced - The number of people including infants, babies and small children must be disclosed at the time of reservation. Upon arrival, if the number of guests is larger than the maximum occupancy limit for your room, you will be required to rent another room if available.

Day guests affiliated with your group but not lodging at Lazy Hills will be assessed a fee of $25/head/day and shall be required to sign a Waiver of Liability upon arrival. The Day Guest Fee includes our Continental Breakfast and use of all amenities.  

Unless you have rented the ENTIRE RANCH or one of our facilities, no parties, pool parties, receptions, etc, are permitted with guests not lodging on property. All parties must be booked in advance and held at one of our facilities. For Facility rates, please contact our office.

  • If you have reserved the ENTIRE RANCH or a facility for the purpose of a special event such as a Wedding and/or Reception, Party, etc, the following shall apply to guests attending the actual event but not lodging with Lazy Hills or utilizing the Day Guest option: Event Guests shall not be required to pay the standard Day Guest Fee or sign a Waiver of Liability. Instead, the Reservation Holder(s) shall sign a one-time Waiver of Liability for Event guests. Event guests will be allowed access to the property no earlier than the scheduled event.

COOKING

With the exception of the Ranch House, Gatehouse, Hill House and Round-up Room, there is absolutely no cooking allowed in individual lodgings or facilities. Each individual room is furnished with a mini refrigerator and coffee maker. Outdoor BBQ grills are conveniently located on the property for your use. You will need to bring your own charcoal, foil, tools, lighter fluid, and matches. We appreciate you cleaning the grill after use to avoid attracting scavenging wildlife.

ROOM TOWELS

PLEASE PLEASE DO NOT USE room towels or wash rags for removal of make-up, spills or accidents.

We have “oopsie” towels in your room for those occasional spills and accidents - A $25 fee will be assessed for each misused or missing towel.

ICE

Lazy Hills sells bag ice which can be purchased during Office hours.

 

SMOKING ABSOLUTELY NOT ALLOWED INSIDE LODGINGS OR FACILITIES - Butt Cans located throughout

 

PARKING

Automobiles are prohibited anywhere beyond the Lodging Compound and/or the Pavilion Parking Lot.  

Additional areas of the Ranch may be enjoyed by foot - we encourage our guests to bring their bikes!

No personal Golf Carts or All-Terrain-Vehicles are allowed on property.

 

FISHIN’ LAKE - CATCH AND RELEASE ONLY!!! - Don’t forget to bring your own pole, bait and tackle.

 

PARENTS

Lazy Hills does not make any provisions for children and is not responsible for damages or injuries.

True to the Old American custom – we hold the parents and/or guardians responsible.

 

PETS

ABSOLUTELY NO PETS ALLOWED IN ANY LODGING BUT OUR DESIGNATED PET-FRIENDLY LODGING

All pets must have pet friendly lodging … no pets to be tied up outside or left in a kennel outside or in a vehicle.

 

OUR HORSES ARE NOT FOR GUEST USE - LAZY HILLS DOES NOT RENT HORSES OR DO TRAIL RIDES … PLEASE DO NOT FEED THE HORSES!!!

 

CLEANING AND DAMAGE POLICIES

ALL Guests are responsible for leaving their rooms clean and orderly upon departure and for disposing of trash in designated trash receptacles located throughout property.

Guests renting lodging with full kitchens are expected to clean dishes and return them to their proper place.

Housekeeping services are not included in your room rate - if you need additional towels/linens, etc during your stay, please contact Office during Office hours.

All rooms are inventoried following check-out - Any items removed from the room or damaged will be charged to the credit card provided.

Lazy Hills reserves the right to assess additional fees including but not limited to:

Late Check-out Fees

Day Guest Fees

Clean-up Fees

Smoking in rooms

Excessive trash, stains, smells and/or messes

Pets in NON-Pet Friendly rooms

All additional fees shall be charged to the credit card on file.

We reserve the right to reassign lodging due to maintenance issues.

We guarantee comparable lodging.

 

We have formulated these guidelines to keep the process fun, safe and easy from start to finish.

 As a private entity, Lazy Hills Retreat & Conference Center reserves the right to refuse service to anyone and ask them to vacate property if these guidelines are being disregarded.

There will be no credits or refunds for early departures.

  UNLESS YOU ARE RENTING THE ENTIRE RANCH,  LAZY HILLS HAS THE RIGHT TO RENT VACANT LODGING, FACILITIES AND AMENITIES FOR EXCLUSIVE USE DURING YOUR TIME BLOCK

 

TOURS ARE STRICTLY BY APPOINTMENT ONLY

PLEASE NO DRIVING THROUGH PROPERTY WITHOUT AN APPOINTMENT